Reinstall Outlook Express

Before beginning the install process verify what SP version of windows you are running and how it was installed. Then follow the correct path listed below.
First verify the SP version that is installed:
1. To do this go to Control Panel and double click System.
2. In this window what is the operating system listed as?
If there is no service pack version listed proceed to the section entitled "Non-SP versions / Slip-Streamed versions". You should ask at this point if the youhave their Windows CDs.
If Service Pack 1 / Service Pack 2 are listed we will need to determine how the service pack was installed
1. To do this, go to Start and Run
2. Type "%windir%\Servicepackfiles\i386" without the quotes and hit enter.
If you receive an error dialogue stating that Windows couldn't find the folder, proceed to the section entitled "Non-SP Versions / Slip-Streamed Versions", as this means that the Service Pack was installed with the Windows installation. You
If instead an Explorer window opens showing the contents of the \Servicepackfiles\i386 folder, proceed to the section entitled "Upgraded SP Versions", as this means that the Service Pack was installed after the Windows installation.
Section 2)
"Non-SP versions / Slip-Streamed versions"---------------------------------------------------------------------
If you have their Windows XP CD, begin reinstalling using the following method:-----------------------------------------------------------------------1. In Windows Explorer browse to C:\Windows\Inf2. Right click on MSOE50.INF and select install3. The install should begin prompting for the Windows CD. Insert the Windows XP CD that you installed from. Click browse and from the drop down box select the CD-ROM drive. Double click on the I386 folder and click Open. Then click OK.
The progress bar should run across and then the installer window should disappear and Outlook Express should be reinstalled. You may need to restart after this is complete for Outlook Express to be fully functional.
Section 2a)
If you have Windows XP SP1 or SP2 slipstreamed, but does not have their Windows XP CD, or their system did not come with a Windows XP CD, we need to create a cache of Service Pack files to proceed. To do this and reinstall Outlook Express, us the following method:
1. Have the customer Browse to one of the following links for thefull install file for their SP version of Windows XP.
Windows XP SP1a: <http://www.microsoft.com/downloads/details.aspx?FamilyID=0136e5f8-1684-4202-b2d0-c6a43430f12a&DisplayLang=en>Windows XP SP2: http://www.microsoft.com/downloads/details.aspx?FamilyID=049c9dbe-3b8e-4f30-8245-9e368d3cdb5a&DisplayLang=en
2. Have you hit the “Download” button. Hit the “Save” button and change the “Save in” drop down to c:\. In the “File Name” box, please ask them to rename the file to “SP.exe” without the quotes.
3. Make a new folder on the your computer c:\ drive and call it "SP".
4. Once the file finishes downloading*, go to Start, Run and type“c:\sp.exe -x” (without the quotes) and hit ok.
NOTE: If the you have not on a high speed internet connection, you may wish to stop now and download this file from a location that does have high speed, burn the file to a CD . you may also want to order the Service Pack on CD, but this will delay the repair of Outlook Express.
5. At this point, a box called “Choose Directory for Extracted Files”should pop up. Have you browse to c:\sp\ and hit ok. This should create an i386 folder within the c:\SP folder. The Service Pack will begin placing a cache of system files on the your hard drive.
6. Once this is complete, have the you browse to c:\windows\inf.Right click on MSOE50.INF and select install. The install should begin prompting for the Service Pack CD.
7. When prompted for SETUP50.EXE, have you hit the “Browse” button and guide them to c:\sp\i386 and click open, then ok.
8. When prompted for MSOE.HLP, browse to C:\WINDOWS\Help and click open, then ok.
9. When we get a message saying “Setup cannot copy MSOE.TXT” browse to C:\Program Files\Outlook Express and click open, then press the Retry button.
10. When we get a message saying “Setup cannot copy ALEABANR.GIF” browse to C:\Program Files\Common Files\Microsoft Shared\Stationery and click open, then Retry.
11. All of the remaining files are stationary files which should not be necessary for Outlook Express to be functional (They will all be .JPG, .GIF, or .HTM file extensions.). For these files you will need to click “Cancel” and “Yes” to continue. You may need to do this up to 20 times.
Section 3)
"Upgraded SP Versions"---------------------------------------
Begin the reinstall process:
1. In Windows Explorer browse to C:\Windows\Inf
2. Right click on MSOE50.INF and select installThe install should begin prompting for the Service Pack CD.
3. When prompted for SETUP50.EXE, have you hit the “Browse” button and guide them to c:\Windows\Service Pack Files\i386 and click open, then ok
4. When prompted for MSOE.HLP, browse to C:\WINDOWS\Help and click open, then ok.
5. When we get a message saying “Setup cannot copy MSOE.TXT” browse to C:\Program Files\Outlook Express and click open, then press the Retry button.
6. When we get a message saying “Setup cannot copy ALEABANR.GIF” browse to C:\Program Files\Common Files\Microsoft Shared\Stationery and click open, then Retry.
7. All of the remaining files are stationary files. If you has their Windows XP CD,put it in their CD Rom drive, browse to ":\i386" and hit retry, and setup will complete without further prompts. If you do not have their CD, these files should not be necessary for Outlook Express to be functional (They will all be .JPG, .GIF, or .HTM file extensions.). For these files you will need to click “Cancel” and “Yes” to continue. You may need to do this up to 20 times.
At this point the installer window should disappear and Outlook Express should be reinstalled. You may need to restart the system after this is complete for Outlook Express to be fully functional.

Windos xp sevice pack 1/2/3.